Privacy Policy

Introduction

Mac'sPhoneStore respects customer privacy. This policy explains how we collect and use information when customers browse the website, make inquiries, place orders, request delivery, use trade-in services, or contact support.

Information We Collect

We may collect information needed to serve customers and process orders.

• Name, phone number, and email address.
• Delivery address and location details.
• Order details, product interests, trade-in details, and support messages.
• Payment confirmation information such as transaction references, but not card storage details.
• Basic website analytics such as pages visited, device type, and general usage information.

How We Use Your Information

We use customer information to process orders, confirm payments, arrange delivery, provide customer support, handle warranty requests, improve our website, prevent fraud, and communicate important updates.

Payment Information

Mac'sPhoneStore may receive payment confirmation details for M-Pesa, bank transfer, cash, or card payments. We do not claim to store full card details on this website. Card payments may be processed by third-party payment providers.

Delivery Information

Delivery details may be shared with courier or logistics partners only where needed to complete an order. Customers should provide accurate delivery information to avoid delays.

Cookies and Analytics

The website may use cookies, analytics tools, or similar technologies to understand site performance, page views, and customer browsing behavior. Customers can manage cookies through their browser settings.

Third-Party Services

We may use trusted third-party services for payment processing, delivery, analytics, website hosting, communication, fraud prevention, and support. These providers should only process information needed to provide their service.

Data Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure. No online system is completely risk-free, so customers should also protect their own accounts and devices.

Customer Rights

Customers may request access, correction, or deletion of their personal information where applicable. Some information may be retained where required for legal, accounting, fraud prevention, warranty, or order records.

Children's Privacy

Mac'sPhoneStore does not knowingly collect personal information from children without appropriate consent. Parents or guardians may contact us if they believe a child has provided information.

Policy Updates

We may update this Privacy Policy to reflect changes in our services, website, or legal requirements. Updates will be posted on this page.

Contact Us

For privacy questions or requests, contact Mac'sPhoneStore through the Contact Us page or the contact details listed in the footer.