Warranty & Refunds

Warranty Overview

Mac'sPhoneStore provides warranty support based on the product type, condition, and warranty terms shared at the time of purchase. Warranty service is intended to cover qualifying functional defects, not damage caused after purchase.

Brand New Phones Warranty

Brand new phones are covered by manufacturer warranty where applicable. The warranty period, service center process, and accepted claim requirements may differ by brand and model.

EX US/UK Phones Warranty

EX US/UK phones are pre-owned devices and are covered by a 6-month limited warranty for functional defects only. The device condition and key specifications should be confirmed before purchase.

Speakers & Gaming Consoles Warranty

Speakers, gaming consoles, and related devices may include warranty coverage where stated on the invoice, product listing, or sales confirmation. Warranty support applies only to qualifying functional issues.

What Warranty Covers

Warranty may cover verified functional defects that affect normal use of the product, subject to inspection and approval.

• Power, display, charging, speaker, microphone, camera, or network faults that were not caused by misuse.
• Battery or performance issues only where specifically covered by the product warranty.
• Manufacturer-supported claims for eligible brand new devices.

What Warranty Does Not Cover

Warranty does not cover damage or faults caused by customer handling, third-party repairs, or conditions outside normal use.

• Accidental damage, cracked screens, dents, or impact damage.
• Water damage, moisture exposure, or corrosion.
• Misuse, negligence, overheating, or use with unsafe accessories.
• Unauthorized repairs, tampering, or opened devices.
• Software modifications, rooting, jailbreaking, or unsupported firmware changes.
• Normal wear and tear, cosmetic marks, battery aging, or accessories unless stated.

Return Eligibility

Brand new phones may be returned within 7 days only if unused, unopened, and in original packaging. Used or EX US/UK phones may be returned within 48 hours only if a verified defect exists that was not disclosed at sale.

Refund Processing

Approved refunds are processed within 7 working days after the returned item has been inspected and accepted. Refunds are issued through an agreed payment method and may exclude delivery or transaction charges where applicable.

Exchanges

Where available, an approved return may be exchanged for another device of equal or higher value. Any price difference must be paid before the exchange is completed.

Repairs Outside Warranty

Repairs outside warranty are charged at applicable service rates. A quotation will be shared before repair work begins.

Data Responsibility

Customers must back up and remove personal data before repair, exchange, trade-in, or warranty service. Mac'sPhoneStore is not responsible for data loss, data corruption, or failure to remove personal accounts from a device.